Lead the end-to-end fulfillment operation: order receipt in WooCommerce, prescription verification, invoicing, shipping, and delivery to the patient
Manage logistics partners (carriers, postal services, last-mile), negotiating contracts, SLAs and rates
Define and monitor operational KPIs: lead time, cost per order, damage/loss rate, logistics NPS
Ensure traceability and chain of custody of products, including batch numbers and expiration dates
Coordinate import processes for cannabis-based products (RDC ANVISA 660/1015 and related regulations), including individual authorizations when applicable
Act as the main point of contact with customs brokers, regulatory broker and partner pharmacy
Maintain compliance with ANVISA requirements for storage, transport and dispensing of controlled products
Plan demand together with commercial teams (B2C + B2B channels — tenders and legal cases)
Inventory management: coverage, turnover, stockouts, obsolescence and shelf life
Manage relationships with suppliers and laboratories (domestic and international), negotiating commercial terms
Document and automate operational processes; identify bottlenecks and propose improvements
Work with the technology team to evolve integrations (WooCommerce, ERP, carriers, ActiveCampaign)
Build operational dashboards to support data-driven decision making
Structure and lead the operations team as the company scales
Train and develop operations analysts and assistants

3+ years of experience in operations and logistics, including leadership experience
Experience with marketplaces/e-commerce (ideally with health products or high-value items)
Strong knowledge of import processes and customs clearance
Experience managing operational KPIs and using BI tools / advanced spreadsheets
Hands-on, problem-solving profile, able to operate in a scaling startup environment

Operations Leader, Logistics

Key skills