Team Leader

Role Overview

• Leading the Field Service Engineering team (24 employees) and taking care of employee development including external and internal training
• Ensuring the correct composition of the team and monitoring work quality and quantity of the Field Service Engineers
• Creating the maintenance planning together with the Service Coordinator to fulfil contractual agreements
• Promoting a customer-oriented attitude and ambassadorial function of the Field Service Engineers
• Initiating improvement processes and taking measurements to solve problems related to quality, response time and maintenance methods
• Ensuring preventive and corrective maintenance takes place according to defined standards and working methods
• Review financial performance and investment plans with the Director of Operations
• Discuss long-term planning, overall business operations, and cross-functional collaboration with the Director of Operations
• Communicate and coordinate daily operational activities with departmental team members
• Prepare and present monthly operational and financial reports
• Discuss proposals, negotiate commercial terms, and support the closure of contracts with prospective and existing international customers (English-speaking), within delegated authority limits
• Establish and manage the service department budget
• Drive revenue growth and profitability
• Ensure the optimal utilization of personnel and resources
• Develop and maintain effective weekly operational planning and scheduling
• Negotiate, manage, maintain, and amend agreements and contracts with international customers
• Continuously improve operational efficiency and effectiveness
• Develop and maintain competitive maintenance and service pricing strategies
• Ensure adequate staffing levels and foster the continuous development of knowledge, skills, and competencies within the department

Requirements

• Minimum of 5-10 years working experience in leading an international service organization
• Strong communicational and organizational skills
• Experience with change management
• Experience with international customers
• Excellent written and spoken Dutch and English is required, additional languages are a plus
• Since this position includes (international) travel and fieldwork, you must possess or can acquire a valid passport

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential