Internal Account Associate

Role Overview

• Being internally based, you will primarily target trade customers, particularly those local to us, to drive sales performance.
• You will assist with Alexander & Wilks (AW) customers and queries, targeting new opportunities through both hot and cold leads.
• Supporting our external sales team with quotations, specifications and other appropriate tasks.
• Contributing to the achievement of our business sales goals by delivering exceptional service in everything you do.
• Understanding customer needs and requirements whilst building, maintaining and retaining business relationships.
• Liaising with the sales and supply chain teams when required to ensure that demand patterns are planned for and understood.
• Furthermore, taking a confident lead in the development of new products and specials alongside the Head of Sales.
• Seeking new business opportunities, driving revenue growth, and providing quotations and enquiry responses promptly.
• Delivering exceptional service and achieving sales during periods of peak and challenging trading.
• Always working to upsell and identify ways of creating further value for the customer.
• Developing and communicating with customers to generate excitement and commitment, driving sales and the promotion of Alexander & Wilks/Carlisle Brass products.
• Contributing to the development and implementation of sales action plans, ensuring effective remote management of designated territories.
• Travelling on joint visits to larger accounts to showcase products and speak confidently about what else we could offer.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Achieving profitable business development results by actively seeking new business opportunities.
• Building a database of potential, targeted customers and developing a plan of action from initial contact through to first meeting and first sale.
• Providing quotations and using strong sales disciplines to close sales and achieve customer revenue growth.
• Maximising communication internally and externally with key stakeholders.
• Researching accounts and expanding the database of prospects.
• Assisting Customer Service, Finance and Operations Excellence with invoice queries to speed up resolution times.

Requirements

• Proven experience working in a sales, business development, account management or customer-focused environment.
• Strong commercial awareness with a focus on achieving sales and margin growth.
• Experience of developing customer relationships and identifying new business opportunities.
• Ability to work proactively, take initiative and effectively manage competing priorities.
• Strong organisational skills with a systematic, accurate and detail-oriented approach.
• Experience using CRM systems and Microsoft Office applications.
• Enthusiastic, self-motivated and comfortable working as part of a team, including remote colleagues.

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Opportunities for career growth and development