Download and treat daily booking requests, to be sent to customers within the next period
Handle all customers’ demands to ensure all requests are promptly attended
System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on internal system.
Maintaining good communication with other teams like Documentation and Sales Teams.
Booking amendments and maintenance.
File customers’ particularities to ensure consistency of the service.
Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe
Phone Attendance providing excellent customer experience, acting on the extra mile when required.
Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Bachelor’s degree in business, Logistics, or related field.
Experience in customer service within the shipping or logistics industry.
Knowledge of import/export processes and documentation is essential.
Strong organizational and problem-solving skills.
Strong communication, negotiation, and interpersonal skills.
Proficiency in MS Office and CRM software.
Upper intermediate / ideally Advanced English: Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.
Customer-first mindset with exceptional interpersonal and communication skills.
Proactive and solutions-oriented approach to challenges.
Familiarity with shipping and logistics software.
Team player with a collaborative attitude, able to work effectively with diverse groups.

Customer Service Executive

Key skills