Partner with Customer Delivery teams to identify, prioritise and deliver strategic business change.
Develop and maintain a change roadmap for the directorate aligned to business objectives.
Lead projects and transformation initiatives from planning through to successful delivery.
Manage project governance, budgets, risks, dependencies and benefits realisation.
Support the delivery of innovative solutions within Customer Delivery and Ofwat innovation initiatives where appropriate.
Lead our Operational Excellence programme, ensuring effective governance, delivery and measurable business benefits.
Contribute to our Transformation & Change Centre of Excellence by sharing best practice and supporting continuous improvement.

Experience delivering business change and transformation projects.
Strong project management skills, with experience of Agile and/or Waterfall delivery methodologies.
Excellent communication, facilitation and stakeholder management skills.
The ability to manage multiple priorities while maintaining a collaborative and customer-focused approach.
Strong analytical skills and the ability to use data to support decision-making and measure success.
A recognised Project Management or Change Management qualification (such as PRINCE2, APM, Lean, Six Sigma or PROSCI) would be advantageous.

Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.
Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form.

Change & Innovation Partner – Customer Delivery

Key skills