Help Desk Technician

Role Overview

• Provide game day support for games and events for basketball leagues.
• Ensure SMT/league resources are functional pregame.
• Monitor multiple systems and applications during live events.
• Troubleshoot multiple systems and connections in case of irregular or total loss of functionality.
• Perform system maintenance when necessary – both on and off-site.
• Log tickets for all calls, emails, or any issues communicated to the help desk.

Requirements

• Knowledge of computer hardware and software, and Windows OS.
• Excellent attention to detail.
• Basic Basketball Rules Knowledge.
• Strong verbal communication and interpersonal skills.
• Availability to work night, weekend, and holiday games.
• Previous technical troubleshooting skills preferred.
• Must be reliable in execution of assigned tasks and detail oriented.

Benefits

• Opportunities to grow within our SMT team.
• The chance to collaborate with experts in their fields.
• Valued for your contributions.