Customer Service Agent
New Albany, Ohio, United States of America
Full Time
2 hours ago
About this role
Role Overview
- Responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
- Responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
- Responsible for accurate and timely order processing to support the efficient operation of the site.
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, and inventory management.
- Operate the computer terminal in a proficient manner, entering and verifying data regarding customer orders, shipments, and receipts.
Requirements
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Intermediate computer skills
- Proficient with MS Office Applications
- English (reading, writing, verbal) proficiency
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development