Support Specialist

Role Overview

• Provide fast response to all clients bookings and inquiries
• Respond to clients, organizations, and vendors through telephone, e-mail and online communications inquiries
• Provide timely and professional solutions based service
• Guide clients through their AmazingCo experiences and resolve issues effectively
• Assist with service inquiries, account questions, scheduling, general needs
• Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling
• Coordinate and track service requests from start to finish
• Schedule appointments, update residents and property teams
• Ensure timely follow up by liaising with internal departments and service suppliers
• Respond to card issues or purchases
• Keep track of service history and open requests
• Support business processes that enhance service delivery and resident satisfaction
• Escalate complex issues to the appropriate department for solutions
• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date
• Data entry, records management and administrative support
• Report and record keeping for support activities
• Comply with company policies, practices and data privacy standards
• Work with property management teams and other internal departments
• Participate in team meetings, training and professional development opportunities
• Identify process improvement and service quality possibilities
• Help build a good, collaborative and service culture in the workplace

Requirements

• GED or high school diploma or equivalent
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Strong organizational and multi-tasking skills
• Attention to detail and a devotion to accuracy
• Experience with Microsoft Office Suite, Google Workspace and web based business applications
• A good high speed internet connection and a dedicated work area
• Independent, self-starting, and able to connect with a distant team
• Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses preferred
• Experience using CRM, ticketing, property management or customer service software preferred
• Excellent dispute resolution and problem solving skills preferred

Benefits

• Medical, Dental & Vision Insurance
• 401(k) business match retirement plan
• Vacations & Time Off
• EAP, Employee Assistance Program
• Professional Development Reimbursement Opportunities for training and career advancement at all times
• Staff health & wellness services
• Collaborative and inclusive work environment to grow our employees to the best of our abilities