Support Customers: Provide exceptional customer service through various communication channels, including telephone, online chat, and email.
Troubleshoot Issues: Analyse customer issues and troubleshoot effectively before escalating to the second line of support.
Collaborate with Teams: Work closely with the product and engineering teams to relay customer feedback and ensure continuous improvement.
Case Management: Efficiently handle customer cases and forward them to the full-time team if necessary to ensure timely resolution.

Customer Communication: Engage with customers via telephone, online chat, and email, ensuring timely and effective responses.
Platform Assistance: Assist customers in using our platform, offering best practices for scheduling and administration.
Issue Analysis: Analyse and troubleshoot issues before escalating to our second line of technical support.
Team Collaboration: Serve as a vital link between customers and our product/engineering team, ensuring customer feedback is effectively communicated.
Finding Solutions: Proactively identify and implement the best solutions for our customers and the team.

Customer Experience Specialist, Part Time

Key skills