Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems — and keep the customer clearly informed until it's solved or cleanly handed over
Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
Keep an eye on system health during your shift using our observability stack, and act early when something looks off — especially in the evening and weekend hours when you're our eyes on the system
Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication
Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster

Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field — active enrollment is required for a Werkstudent contract
First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues
Solid Windows and/or Linux fundamentals — you're comfortable in logs, configs, and the command line, whether from coursework, working student jobs, or your own projects
Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates) — you can figure out why two systems can't talk to each other, or you're eager to master exactly that
Familiarity with APIs and system integrations — you can read a payload and follow where data breaks between systems
Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role
Structured and calm under pressure, with clear, empathetic communication for very different audiences: care home administrators, external IT providers, and our engineers
German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)

Technical Support – Working Student

Key skills