Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support.
Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns
Handle SMS (text), chat, and email communication from patients
Manage reviews and provide closed-loop service recovery
Adhere to and enforce HIPAA regulatory compliance in all interactions
Research and resolve patient concerns to achieve first contact resolution
Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system
Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence
Perform other duties as assigned

Authorized to work in the United States
2+ years in a virtual healthcare administrative support role or call center experience
Ability to multi-task and work in a fast-paced environment
Experience with Microsoft Office and electronic filing systems
Experience working with high discretion and confidential information
Excellent problem-solving and decision-making skills

Patient Experience Specialist – Part-Time

Key skills