Store Technology Engineer

Role Overview

• Provide technical support for store technology projects, service requests, and BAU tasks, taking ownership of assigned project activities and supporting delivery through to implementation and completion
• Support the availability and performance of store systems, devices, and infrastructure
• Assist with incidents impacting sales, stock management, or customer experience, ensuring these are progressed and resolved efficiently
• Support new store openings, refits, closures, and major change activity from a technology perspective, including planning, coordination, and delivery of project tasks to agreed timelines
• Collaborate with Service Desk, Delivery, and Core Operations teams to ensure effective store support
• Undertake BAU hardware replacements and upgrades
• Build, configure, test, and deploy store technology equipment
• Support handheld device and endpoint setup
• Assist with maintaining store technology standards across the estate
• Support software installation, configuration, and troubleshooting where required
• Maintain accurate records of hardware assets, locations, and lifecycle status
• Assist with tracking and reconciling handheld devices and endpoint status
• Support stock control for store technology equipment and spares
• Raise and progress procurement requests in line with process
• Follow agreed store technology procedures, processes, and standards
• Contribute to documentation updates by highlighting gaps, inaccuracies, or improvements
• Support audits, reviews, and governance activity related to store technology operations
• Provide clear and timely updates to stakeholders on support activity, project progress, key milestones, and implementation status
• Communicate in a customer-focused way with store colleagues, keeping impact on trading in mind
• Work with third-party suppliers to support store technology issue resolution when required

Requirements

• Proven experience in an IT support or store technology role within a retail or multi-site environment
• Knowledge of simple networking configuration and installation
• Hands-on experience supporting store systems such as EPOS, handheld devices, and peripherals
• Experience working with endpoint management, asset tracking, and ticketing systems
• Understanding of IT support/service delivery in trading-critical environments
• Strong communication skills, with the ability to support non-technical stakeholders
• Ability to prioritise effectively under pressure
• Full UK driving licence and willingness to travel regularly between stores, office locations, and other sites as required
• Experience supporting large or complex retail estates (desirable)
• Knowledge of ITIL or service management frameworks (desirable)
• Experience working closely with Service Desk or field-based support teams (desirable)
• Relevant technical certifications (e.g. Microsoft, CompTIA, ITIL) (desirable)

Benefits

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme