Customer Success Manager, Onboarding

Role Overview

• Holistic onboarding: You are responsible for the successful implementation of our dealer tool with new customers, conduct trainings, and ensure that all features are used optimally.
• Quality support: Using HubSpot CRM you do more than process customer inquiries — you resolve them with professional depth and foresight.
• Product configuration: You independently make the necessary settings in the dealer tool to tailor the software perfectly to the customer's needs.
• Knowledge transfer: You document best practices and maintain our knowledge base to sustainably ensure service quality.
• Strategic consulting: You conduct solution-oriented conversations by phone and help our customers digitize their processes with our support.

Requirements

• Relevant experience: You have a background in customer support, account management, or in a consultancy-heavy service role.
• Confident presence: You are strong in communication, proficient in German, and project calm and competence even in complex situations.
• Solution-oriented approach: You think proactively and aim to resolve inquiries completely on the first contact.
• Good IT user skills: You are comfortable working with modern CRM systems (ideally HubSpot) and adapt quickly to software interfaces.
• Structure & precision: You work conscientiously and value clear documentation.

Tech Stack

• TypeScript

Benefits

• Long-term perspective: A permanent employment contract at an established, owner-operated IT company.
• Professional tools: High-quality Apple hardware and a modern software infrastructure for efficient work.
• Structured onboarding: We invest in you and prepare you thoroughly for our products and processes.
• Responsibility: A work environment where your expertise is valued and you have direct influence on customer satisfaction.
• Central location: A modern workplace with very good accessibility.