Benefits Call Center Representative

Role Overview

• Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options.
• Handle a steady call volume while navigating multiple systems.
• Assist with back-office tasks like claims processing and general administrative work.
• Create a positive experience for every caller through strong communication skills and excellent customer service.

Requirements

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• Keyboarding and MS Office proficiency
• Basic computer knowledge (command prompts, shortcuts, troubleshooting)
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively
• Ability to work independently with minimal supervision
• High school diploma or GED
• Successful background check & drug test (includes education and employment verification)
• Must be 18 years of age or older

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
• In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.