Provide technical support via phone and email.
Troubleshoot hardware, software, and system-level issues for hospitality products
Assist customers and administrators with product operation and configuration
Read and interpret wiring diagrams, including AC/DC conversion and grounding
De-escalate customer concerns with professionalism and empathy
Accurately document cases, determine resolution, and process replacement orders
Meet call quality, productivity, and customer satisfaction goals
Learn and support new technologies as products evolve

At least 1 year of experience in Technical Support, Help Desk, or Call Center environments
Knowledge of IP networking concepts
Strong PC skills (Windows 7–11; DOS/XP familiarity a plus)
Ability to clearly explain technical concepts to non-technical users
Strong listening, documentation, and problem-solving skills
Willingness to work flexible shifts, including evenings or weekends as needed
High School Diploma or Equivalent
Ability to sit or stand for an 8-hour workday
Ability to communicate by phone and in person
Typing speed of 35 WPM or higher
Experience setting up or supporting hardware and software systems
Background supporting hospitality, access control, or electronic security products

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Technical Support Specialist

Key skills