Key skills
SQLTCP/IPLeadership
About this role
Role Overview
- Provide first-line technical support to partners (VARs) across phone and non-phone channels
- Resolving common product or configuration issues by following standard operating procedures
- Supporting ticket creators responsible for designing, implementing, configuring, operating, and maintaining end customer’s security solution
- Collaborating with TSG leadership and other senior personnel
Requirements
- 1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity
- High School Diploma/GED
- Understanding basic Networking Fundamentals
- TCP/IP Basics
- Basic Network Troubleshooting
- Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data
- Basic SQL or OS Administration
- Understanding the role of Access Control and Video in Security
- BA in Electronic/Electrical Engineering or Computer Engineering
Tech Stack
- SQL
- TCP/IP
Benefits
- employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays