Manage and nurture relationships with clients
Respond to client inquiries promptly via email, phone, or in-person meetings
Schedule and conduct regular check-ins to discuss client needs and gather feedback
Ensure timely resolution of client issues; escalate concerns as necessary
Build and maintain strong, long-lasting relationships with clients
Develop an understanding of client business goals to provide tailored solutions
Identify and pursue new business opportunities within existing accounts
Prepare and present proposals or statements of work for additional services or products
Track customer contract renewals, manage renewal timelines, and coordinate internal stakeholders to support timely renewals
Negotiate change orders, renewal terms, and upsell opportunities aligned to client needs and business goals
Work closely with sales, marketing, product, and support teams to meet client needs
Maintain accurate records of client interactions and sales activities in CRM systems
Generate regular reports on account status and key performance metrics

High School Diploma (or GED)
Must have and preserve required licenses
Proficient use of applicable technology
Demonstrated ability to communicate verbally and in writing with all levels of an organization, both internally and externally
Ability to travel as required by business

Client Engagement Manager

Key skills