Junior Technical Sales Support Engineer

Role Overview

• Answer technical inquiries from both the clients and internal employees, primarily through Email-to-Case ticketing system.
• Become an expert in Socomec products; understand the design, primary use, benefits, and (especially) limitations of Socomec products in order to give accurate and realistic recommendations to customers and external agents.
• Train and onboard professionals on the Socomec product portfolio and relevant applications (Sales, Service, External Representatives).
• Investigate and troubleshoot customer issues; provide assistance by referencing technical manuals, conferring with users, and/or conducting product diagnostics.
• Handle “Reactive” situations; ability to work under pressure or pivot priorities as more-pressing situations reveal themselves.
• Effectively navigate Socomec’s network of experts, both in North America and Overseas, to effectively and efficiently leverage their experience.
• Understand and Clearly Articulate the governing standards applicable to both Socomec products and the larger systems they are installed within.
• Become a primary user for data platforms and integration/testing softwares.
• Prepare/manage official reports for Remote Support and Customer calls.
• Confer directly with customers to assess equipment needs and to determine system requirements.
• Develop, present, and respond to proposals for customer requirements; work with business developers to propose industry-specific solutions.
• Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers.
• Host trainings focused on Socomec products and targeted customer applications.
• Conduct Site-Audits; point out potential challenges with customer’s design and recommend solutions; anticipate potential issues around installation, integration, network implementation, or limitations of specified devices.
• Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment and give walkthroughs of device setup and usage.
• Confer with Product Marketing, MARCOM, Business Development, and Regional Sales Teams to support Socomec’s marketing strategies and activities; promote products and services.
• Present seminars/webinars with Q&A sessions to clients, general sales teams and reps.
• Participate in promotional activities like Conventions and Trade Shows.
• Prepare situational case studies based on experiences in the field.
• Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates.
• Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings.
• Support with product catalog; confer with Marketing team to ensure all corrections are implemented.

Requirements

• Bachelor’s degree in engineering. Electrical Engineering preferred.
• Previous experience interacting directly with customers.
• Technical and Creative problem-solving skills; ability to systematically diagnose problems and determine next steps or solutions.
• Exceptional time management and multitasking skills.
• Ability to pivot priorities and shift focus for Reactive or Time-sensitive asks.
• Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities.
• Initiative/Attitude to seek out true solutions and improve internal processes to more effectively perform job duties.
• Team-oriented attitude; ability to work within small teams to support other technicians/engineers with shared problems and varied experience.
• 1-2 years of related technical experience.
• Familiarity with electrical standards and codes (e.g., NEC, UL, ANSI, IEC).
• Preferred previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customer requests within software.
• Excellent presentation skills, with previous experience building presentation materials and speaking to small and medium-sized groups.
• Multilingual skills (especially French or Spanish).
• Experience with consumer-based power tools; ability to operate them safely.

Benefits

• Possible travel: Up to 30% of yearly working hours, up to 3 trips per month (max)
• Majority of destinations remain within North America.
• Potential overseas travel to company HQ in France (for training).
• Drivers license required.