Key skills
CommunicationTime Management
About this role
Role Overview
- Coordinate authorization requests from intake through final payer determination
- Assign cases to clinical reviewers and monitor progress through completion
- Submit authorization requests and supporting documentation to payers
- Answer inbound calls and provide front-line support for the team
- Maintain accurate records and ensure all information is documented appropriately
- Support process improvement initiatives and perform other duties as assigned
Requirements
- Bachelor's degree or equivalent work experience
- 0-2 years of relevant work experience
- Experience in a healthcare or healthcare operations environment preferred
- LPN, Medical Assistant (MA), or other clinical licensure/certification preferred
- Knowledge of medical terminology
- Strong written and verbal communication skills
- Strong organizational and time management skills
- Working knowledge of Microsoft Office products
- Customer service experience
Benefits
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year