About this role

Develops and executes a Development Operations (DevOps) to ensure quality software deployments and configuration changes.
Build, maintain, and support integrations using APIs, ETL, Boomi, and file-based interfaces (e.g., XML, JSON)
Execute configuration updates and system changes within WorkForce Management (WFM) systems
Collaborate with business stakeholders to gather requirements and support solution design
Monitor, troubleshoot, and resolve system issues to ensure operational stability
Configure and maintain business processes and integrations to meet current needs
Support system upgrades, testing cycles, and release activities
Maintain technical documentation, standard operating procedures, and user guides
Prioritize and resolve support requests to ensure strong user experience
Contribute to process improvements and automation initiatives
Participate in the WorkForce Management releases, twice per year.

Bachelor’s degree from an accredited college/university in Computer Science, Computer, Information Systems or similar discipline with 4 years of related experience, OR an AA with 6 years experience, OR 8 years of related experience in lieu of degree, is required.
Working knowledge in WorkForce Management – modules for payroll, time and attendance, business Process configuration including integrations.
Must possess technical knowledge to be able to work with other integration teams, including third party vendors.
In-depth knowledge of union contracts, different payrules, time and attendance and payroll life cycle, including production support.
Ability to multitask and prioritize effectively required
Demonstrated ability to take a creative and resourceful approach to solving problems required

DevOps Engineer II

Key skills