Key skills
CRMLeadershipStrategic PlanningCommunicationNegotiationAccount Management
About this role
Role Overview
- Serve as the primary relationship manager for assigned strategic client accounts
- Build and maintain strong partnerships through regular communication, business reviews, and proactive account management
- Lead client onboarding activities and support successful implementation and transition of new accounts
- Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments
- Coordinate cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions
- Monitor account performance, identify trends, and recommend opportunities to improve service delivery and client satisfaction
- Facilitate client meetings, operational reviews, and strategic planning discussions
- Maintain accurate account documentation, service plans, and client communications
- Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance
- Support client retention initiatives by delivering exceptional service and fostering long-term partnerships
- Perform additional duties and projects as assigned
Requirements
- 10+ years of experience in claims administration, claims leadership, or account management required
- Experience working for a third-party administrator (TPA), insurance carrier, insurance brokerage, or claims organization required
- Strong understanding of commercial claims operations and claims administration required
- Experience managing complex client relationships and serving as the primary contact for strategic accounts required
- Experience leading client implementations, account transitions, or ongoing service delivery initiatives required
- Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial
- Ability to build trusted relationships with executive-level clients and internal stakeholders
- Excellent communication, presentation, negotiation, and problem-solving skills
- Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities
- Proficiency with Microsoft Office and CRM or account management systems beneficial
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.