About this role

Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
Own and drive client renewals, retention, and net retention targets
Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
Lead regular Executive Business Reviews and strategic check-ins
Champion customer feedback, synthesizing insights to inform product development and innovation
Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
Drive feature adoption, enablement, and ongoing education for clients
Represent Absorb at industry events and client engagements

6+ years of leadership in mid-market/enterprise SaaS account management
Proven experience managing complex accounts in North America
Exceptional communication, relationship-building, and consultative skills
Demonstrated success in driving renewals, upsell, and cross-sell opportunities
High intellectual curiosity, and thrive in a fast-paced, remote-first environment
Strong leadership and mentoring abilities
Passionate about customer success and continual learning

Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶

Director, Account Management

Key skills