This position supports the administration of employee benefit programs across the United States and Canada
Contributes to The People Office (TPO) Operations processes by ensuring accurate benefits administration, maintaining compliance with established policies and procedures, and providing a positive employee experience
Assists employees, managers, vendors, and internal stakeholders with benefit-related inquiries while supporting operational excellence and continuous improvement initiatives
Performs day-to-day benefits administration activities while ensuring accuracy, quality, and compliance with established procedures
Works with employees, vendors, payroll, and Human Resources partners to resolve routine and moderately complex benefit inquiries
Assists with benefits transactions throughout the employee lifecycle, including enrollments, life event changes, eligibility verification, and terminations
Maintains data integrity within HR systems and supports benefit program administration across U.S. and Canadian populations
Participates in process improvement efforts and contributes to a collaborative team environment

2
4 years of applicable experience is required
Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, and work experience
Knowledge of employee benefits administration principles and practices
Understanding of health and welfare benefit programs
Strong customer service and problem-solving skills
Ability to interpret policies, procedures, and benefit documentation
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Word, Excel, Outlook, and HR systems
Strong written and verbal communication skills
Ability to maintain confidentiality and handle sensitive information
Added bonus if you have:
CEBS coursework or certification preferred
SHRM-CP preferred
PHR preferred

A multifaceted and challenging legal career with a high degree of responsibility
A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry
A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals
A competitive salary and a range of benefits designed to support your wellbeing
The chance to work on some of the most challenging, relevant legal issues in financial services and information technology

Associate III, TPO Operations

Key skills