Case Manager II, Global Visa Practice

Role Overview

• Under the supervision of attorneys and managers, manage clients’ immigration cases from initiation to conclusion including establishing case strategy
• Oversee the work of local advisors to ensure that all necessary steps are being taken during the course of each case
• Independently lead client calls for business visa cases and work visas and permits where local advisor is included in the call
• Maintain accurate records and update internal databases in a timely and consistent manner
• Adhere to current WR and client-specific Service Level Agreements (SLAs)
• Proactively manage clients’ global mobility programs to ensure that clients are provided with strategic advice to ensure the smooth functioning of their programs
• Play a key role in client onboarding, including ensuring that clients have access to an appropriate suite of standard WRapid reports and submitting requests for custom reports to management or IT as appropriate
• Prepare client presentations for attorney or manager review and delivery
• Learn and implement WR-specific case workflows as developed by Global practice leadership
• Develop an advanced understanding of the global mobility requirements for the countries in which the firm’s clients are traveling
• Utilize existing organizational tools and participate in the development of new tools and processes to facilitate management of a high volume of cases at any given time
• Serve as a subject matter expert for 3 to 5 countries and assist in training junior team members on same and/or serving as a case mentor on same
• Review business visa and other straightforward case-related drafts from more junior team members as assigned by manager or attorney

Requirements

• Bachelor’s degree with strong academic record
• 2-5 years of experience in global mobility or international immigration
• Excellent organization and time management skills
• Superb attention to detail
• Ability to prioritize multiple projects in a high-volume, fast-paced environment
• Clear and effective communication skills, especially in a professional email setting.

Benefits

• paid time off and paid holidays
• medical, dental, vision, and life insurance coverage
• health savings and flexible spending accounts to help offset healthcare and dependent care expenses
• multiple retirement plan options (401k & Roth 401k)
• access to an employee assistance program