Retail Boutique Manager

Role Overview

• Lead our high performing stylist teams from the front by role modelling expected behaviours
• Styling brides daily alongside their team
• Ensuring the operational and sales performance of the showroom is meeting and exceeding expectations
• Provide brides a unique experience through strong multi-tasking skills

Requirements

• At least 2 – 3 years of previous experience in retail management or leadership position in a related field is required
• Previous experience in driving team sales KPI performance with a strong focus on customer service
• Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted results
• Experience working in luxury fashion, the wedding or bridal industry is highly regarded
• Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best
• Ability to manage leave and roster management is essential to maintain showroom operational requirements
• High level of business acumen and financial decision making
• Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
• Ability to prioritize, delegate and manage multiple tasks and projects at one time
• Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
• Impeccable presentation and written and verbal communication skills
• The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
• The ability to learn quickly and retain information regarding new and existing styles
• Highest standard of attention to detail
• Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement.
• Ability to manage, progress and resolve general showroom and housekeeping issues
• Our peak times are the weekend so the successful candidate will be able to work consistent weekend days
• Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad
• Strong ability in managing appointment scheduling & completing data entry (experience in using NetSuite is advantageous)

Benefits

• Competitive paid employer contributions on Health Insurance Plan for eligible employees
• 30%-50% of product discounts for you, your direct family & friends!*
• Company Sponsored 401K Plan
• Paid Parental Leave Scheme*
• A generous commission and bonus plan
• Global career development and progression opportunities as we continue to grow
• We value work-life balance and offer attractive paid annual leave (paid time off) entitlements
• We provide 10 days of paid sick leave per annum (pro-rata for part-time employees)
• Company supported Employee Assistance Program providing confidential and free counselling services and support
• Work with a passionate, and driven team that know how to work hard and have fun doing it!
• Work in our beautiful boutique that offer a peaceful yet luxurious private setting
• Work with brand that holds ethical and sustainable manufacturing at its core
• Continued development support and learning opportunities