Senior Technology Leadership Professional – AI, Operations Engineering

Role Overview

• Design, develop, and implement AI, GenAI, analytics, and operational intelligence solutions.
• Perform hands-on coding, debugging, testing, and deployment across multiple technology stacks.
• Troubleshoot and resolve critical and non-critical production issues affecting enterprise applications and platforms.
• Conduct root cause analysis and implement permanent corrective actions to improve reliability.
• Build and maintain integrations, APIs, data pipelines, dashboards, and operational tools.
• Collaborate with development, product, reliability, and automation teams to deliver scalable solutions.
• Develop operational intelligence capabilities, predictive insights, and decision-support solutions.
• Drive continuous improvement through automation, AI adoption, and engineering best practices.
• Mentor engineers and provide technical leadership across initiatives.

Requirements

• Bachelor's degree
• 5 or more years of technical experience
• 2 or more years experience with Automation and AI technologies
• Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
• Experience with unit testing and mocking
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• 2+ years designing and implementing AI/ML solutions
• Demonstrated expertise in:
• Machine Learning (ML)
• Generative AI (GenAI)
• Large Language Models (LLMs)
• AI agents and workflow automation
• Prompt engineering
• Data pipelines and model evaluation

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities