Credit Controller

Role Overview

• Managing your caseload from invoice through to settlement, making courtesy calls and building rapport with customers along the way
• Liaising with respondents to chase delayed payments and resolve queries
• Taking card payments over the phone and setting up instalment plans where agreed
• Managing the Credit Control inbox and completing daily dialler campaigns
• Identifying and supporting vulnerable customers, with reasonable adjustments where needed
• Issuing Letters Before Action where appropriate and handling first-instance complaints

Requirements

• Previous experience in credit control or collections
• A confident, clear telephone manner
• Strong attention to detail and good administrative skills
• Comfortable working with Word, Excel, PowerPoint and SharePoint
• The ability to deal with customers with empathy, particularly where sensitive or financial circumstances are involved