Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner
Handles and solves problems related to area of assignment
Conducts and oversees orientation and training of all Patient Access staff
Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service
Assists Patient Access Manager with day-to-day operations
Coordinates all registration duties with direct and indirect reporting employees
Ensures registration and pre-registration duties are completed daily
Provides training for staff
Monitors daily productivity and communicates with staff
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary
Responsible for upfront collection process tracking and monitoring
On-call rotation which includes days, nights, and weekends as necessary

1 to 3 Years Preferred
2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Patient Access & Pre-Access Supervisor

Key skills