Performing admitting duties for all patients admitted for services at the hospital.
Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while providing excellent customer service.
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED
Required Certification: CRCR Required within 6 months of hire (Company Paid)

Patient Access Specialist

Key skills