Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work
Handles and solves problems related to area of assignment
Maintains a working knowledge of functions in area of responsibility
Works in conjunction with patient access manager to develop and coach staff
Conducts and oversees orientation and training of all Patient Access staff
Performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service
Assists Patient Access Manager with day-to-day operations
Coordinates all registration duties with direct and indirect reporting employees
Ensures registration and pre-registration duties are completed daily
Provides training for staff
Monitors daily productivity and communicates with staff
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs
Responsible for upfront collection process tracking and monitoring
On-call rotation which includes days, nights, and weekends

1 to 3 Years Preferred
2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.

Patient Access & Pre-Access Supervisor

Key skills