Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics.
Collecting all necessary information for schedule and registration preparation.
Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.
Schedule and register patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
Obtain and collect all necessary information from the patient/customer to schedule and register the patient for an appointment.
Identify and communicate need for scheduling modifications and development.
Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
Receive and respond to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
Verify upon receiving for completeness of the written orders and notes.
Make documentation that outside orders are requested.
Complete Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
Respond to all patient communication in a timely manner.
Escalate any immediate needs to the appropriate area of responsibility.

High School diploma or equivalent
State criminal background check and Federal (if applicable), as required for regulated areas.

Centralized Scheduler

Key skills