Channel Development Professional

Role Overview

• Partner with business stakeholders to understand operational challenges, business objectives, and process improvement opportunities
• Elicit, analyze, document, and validate business and system requirements for CRM enhancements and new capabilities
• Translate business needs into detailed functional requirements, process flows, user stories, and acceptance criteria
• Collaborate with Product Owners, Technology teams, and business partners throughout the software development lifecycle
• Analyze current business processes and identify opportunities to improve efficiency through automation and system enhancements
• Support the design, testing, implementation, and validation of CRM enhancements and product releases
• Develop and execute User Acceptance Testing (UAT) plans, document test results, and coordinate issue resolution
• Create and maintain process documentation, business requirements, and workflows
• Assist in developing reports, dashboards, and analytics that provide meaningful insights
• Support change management by developing training materials, communicating system changes, and assisting users during implementation
• Monitor system performance, user feedback, and business metrics for continuous improvement

Requirements

• Bachelor's degree in business, Information Systems, Operations, or related field, or equivalent experience
• Experience gathering, documenting, and validating business and functional requirements
• Experience working with CRM platforms (Salesforce preferred) and business process improvement initiatives
• Strong understanding of lead managements, sales operations, workflow automation, and customer engagement processes
• Experience creating process maps, business requirements documents, user stories, and acceptance criteria
• Strong analytical, problem-solving, organizational, and communication skills
• Experience supporting Agile project delivery and collaborating with cross-functional teams
• Ability to manage multiple priorities in a fast-paced environment
• Travel up to 20%

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities