Senior Visual Merchandising Manager

Role Overview

• Defining and delivering the overarching visual merchandising strategy across stores, showrooms, pop-up locations and temporary retail environments
• Bringing our seasonal campaigns, product launches and brand stories to life through inspiring and commercially effective visual merchandising concepts
• Leading the development of immersive customer experiences that strengthen brand connection and create memorable retail journeys
• Creating and implementing visual merchandising frameworks, standards and toolkits that ensure consistency across all retail environments
• Partnering closely with Creative, Graphic Design and Marketing teams to translate campaign assets into impactful physical experiences
• Leading the conceptualisation and execution of seasonal visual merchandising campaigns from initial briefing through to implementation and review
• Developing innovative retail storytelling strategies, customer journeys and product presentation concepts that elevate the customer experience
• Driving the evolution of our store environments, ensuring they continue to reflect customer expectations, brand ambitions and commercial priorities
• Leading the strategy and execution of all window displays, flagship visual concepts and key customer-facing retail experiences
• Collaborating with the Head of Creative to develop seasonal window schemes, installations and bespoke visual displays that deliver maximum impact
• Overseeing visual presentation, styling, product placement, zoning and spatial planning across stores and showrooms
• Establishing best-practice principles for customer flow, visual hierarchy and retail navigation
• Conducting regular reviews and audits to ensure exceptional visual merchandising standards are maintained across all locations
• Acting as the visual merchandising lead on new store openings, refurbishments, relocations, pop-up shops and experiential activations
• Supporting the development of future retail concepts and innovative customer experience formats
• Building strong partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams to ensure a joined-up customer experience
• Influencing senior stakeholders and representing the Visual Merchandising function across major business projects and strategic initiatives
• Leading, inspiring and developing a high-performing visual merchandising team, including the coaching and development of people managers
• Creating a culture of creativity, innovation, accountability and continuous improvement
• Establishing clear objectives, development plans and performance expectations across the team
• Managing the annual visual merchandising budget, ensuring resources are allocated effectively across campaigns, projects and retail environments
• Building and maintaining strong relationships with suppliers, agencies, fabricators and contractors to deliver exceptional creative outcomes
• Using customer insights, retail performance data and commercial trends to continuously evolve and improve the customer experience

Requirements

• Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment
• A proven track record of developing and delivering visual merchandising strategies across multiple retail formats including stores, showrooms, flagship locations and temporary retail environments
• Demonstrable experience translating creative campaigns and brand concepts into fully realised physical customer experiences
• Strong experience leading seasonal visual merchandising campaigns from concept development through to execution
• Expertise in window display design, retail storytelling, spatial planning and customer journey development
• Experience managing large-scale retail projects including store openings, refurbishments, relocations and pop-up concepts
• Proven success leading, coaching and developing high-performing teams, including the management of people managers
• Strong understanding of retail design principles, store layouts, customer flow and fixture development
• Knowledge of production processes, fabrication techniques, installation requirements and retail display solutions
• Excellent project management skills with the ability to lead multiple complex projects simultaneously
• Strong commercial awareness with the ability to balance creativity, customer experience and business objectives
• Exceptional creative vision combined with strategic thinking and problem-solving capabilities
• Outstanding stakeholder management skills with the confidence to influence and build credibility at senior leadership level
• Excellent communication, presentation and storytelling skills
• Strong proficiency in Adobe Creative Suite
• Highly organised with exceptional planning, prioritisation and attention to detail
• Resilient, adaptable and comfortable working within a fast-paced and evolving environment
• A passion for creating exceptional customer experiences and bringing brands to life through innovative visual merchandising

Benefits

• 25 days holiday rising to 27 with length of service, plus bank holidays
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands
• Opportunities to shape and influence the future of our retail experience across two growing global brands
• Ongoing learning and development opportunities to support your career progression
• The chance to lead exciting retail projects, innovative customer experiences and high-profile brand activations
• An innovative and friendly workplace with a team we're proud to be part of