Student Sales Coordinator

Role Overview

• Communicate the Value of Study Abroad – Inspire and educate U.S. high school students and their legal guardians about the life-changing benefits of studying abroad.
• Engage and Motivate Applicants – Follow a structured sales outreach process to proactively connect with students and families via phone, text, and email, focusing on converting leads to open applications.
• Guide Students Through the Application Process – Provide coaching and support throughout the scholarship and application journey, helping families navigate barriers to participation.
• Deliver Exceptional Customer Service – Offer professional and timely assistance to students and parents from initial inquiry through program acceptance, confirmation, and pre-departure preparation.
• Manage a High Call Volume – Consistently exceed 30 calls per day (resulting in over 500 minutes of talk time per week), adjusting outreach focus based on application volume spikes and highest-potential territories.
• Host Virtual Webinars – Lead large-group presentations for students and parents, including some evening sessions.
• Present at In-Person Events – Visit high schools to connect with students and families, requiring occasional domestic travel.
• Applications Review and Acceptance – Review applications for eligibility, approve acceptances, and convert applicants into confirmed, paid participants.
• Oversee Participant Financials – Ensure accurate financial records, follow up on payments, and resolve any discrepancies.
• Utilise Salesforce for Pipeline Management – Track and manage applicants, maintain accurate communication records, and work toward enrollment goals in our CRM system Salesforce.
• Provide Summer Program Support – Assist participants while they are on-program.
• Support Recruitment Efforts – Travel domestically as needed to promote programs and represent the organisation at school events.
• Chaperone International Student Flights – Accompany student groups on flights up to once per year.
• Participate in Ongoing Training – Engage in sales and professional development sessions to improve effectiveness and professional growth.
• Adapt to a Flexible Work Schedule – Some evening hours are required to accommodate students and guardians.
• Provide Emergency Travel Support – Be available for 1–2 travel weekends per year to assist with urgent situations.
• Demonstrate High Flexibility – This role does not have assigned territories and requires adaptability to support different regions and team needs as priorities shift.
• Cover Pipeline Management – Step in when other Coordinators are at in-school presentations or on PTO to ensure no loss of outreach.
• Support Seasonal Employees – Monitor sales calls and provide coaching to improve the effectiveness of seasonal staff.
• Assist with Onboarding and Training – Support the Conversion Coach in onboarding and continued training of new hires. Other duties as assigned.

Requirements

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service, sales, or a related field.
• Experience working with diverse high school students is a plus.
• International travel or study abroad experience is a plus.
• Additional language skills beyond English are a plus.
• Strong communication and interpersonal skills, with the ability to build relationships with students and families and tailor communication to different audiences.
• Excellent verbal and written communication skills.
• Ability to navigate challenging conversations with professionalism and empathy.
• Exceptional problem-solving skills and a proactive approach to addressing challenges.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, goal-driven environment.
• Comfortable making high-volume outbound calls and engaging with customers via phone, email, and text.
• Experience with CRM systems (such as Salesforce) is a plus.
• Flexibility to work some evening hours, weekends, and travel domestically and internationally as needed to support students and families.

Benefits

• Paid time off
• Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)