Blue Cross have a significant technology programme, called Central Platform, that is based on Microsoft Dynamics CRM. It includes an active project to develop a new operational system for our Rehoming and Fostering Services. As the lead Business Analyst, your role will be involved in all stages of the project lifecycle from the elicitation of requirements all the way through to user acceptance testing, implementation and service transition.
You will work collaboratively with the Blue Cross teams identifying short and long term needs, defining clear needs, working alongside our technical teams and external delivery partners to translate business requirements into solution designs that are user-friendly.
Beyond the technology and data, you will champion the human side of change. This includes undertaking impact analysis, supporting go-live readiness, and contributing to training materials and user guidance to ensure the successful adoption of new systems across Blue Cross.

Proven experience in business analysis across systems, processes or organisational change, exploring business scenarios to define recommendations for process definition and improvement.
Strong requirements elicitation managing business and functional requirements through the entire delivery lifecycle
Experience working with CRM systems, ideally Microsoft Dynamics 365
Experience delivering CRM implementations, enhancements or transformation initiatives
Experience of process design and modelling
Ability to translate business needs into structured requirements and specifications
Strong stakeholder management and communication skills
Experience supporting solution design, testing and validation activities
Analytical thinking and problem-solving capability
Understanding of change impacts and supporting adoption
Ability to demonstrate, understand and apply Blue Cross values
Microsoft Dynamics certification
Understanding of CRM data structures, processes and integrations
Experience with digital platforms, websites or marketing technologies
BCS Business Analysis qualification or equivalent
Experience working within a not for profit

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife
24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

Business Analyst – CRM

Key skills