Customer Success Manager

Role Overview

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
• Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
• Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Requirements

• Enterprise Customer Success experience You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
• Value & outcomes mindset You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
• Technical fluency You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.
• Commercial acumen You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
• Operational rigor You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
• Clear, high-trust communication You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.
• Cross-functional leadership You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
• Builder mindset in ambiguity You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.
• Nice-to-haves Automation + AI curiosity You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
• Startup/scale-up experience You’ve operated in high-growth environments and enjoy 'building the plane while flying it.'
• Multi-region collaboration experience You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.
• Technical or STEM education Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
• Familiarity with n8n or similar platforms Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.
• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness 🩺 –
• Europe: We provide benefits according to local country norms.*
• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning 💰 –
• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan with a 4% employer match.
• Financial security 🛡️ –
• Europe: We provide benefits according to local country norms.*
• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.