Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Taking ownership of customer issues reported and seeing problems through to resolution
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
BSc degree in Information Technology, Computer Science or relevant field
Basic Understanding of OOP concepts
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Familiarity with basic network concepts and tools.
Experience troubleshooting using stack traces and log file.
Experience interacting with APIs and troubleshooting related requests.
Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
In depth knowledge of SQL databases particularly MYSQL
Hands-on experience with Windows/Linux/Mac OS environments.

Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning
We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation
You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Monitoring Engineer

Key skills