About this role

Manage a portfolio of clients, overseeing their journey and ensuring an excellent customer experience.
Build consultative relationships with clients, identifying opportunities for improvement and value creation.
Conduct follow-up meetings, align on requirements, and present results.
Monitor performance metrics, identifying opportunities for retention, loyalty, and portfolio growth.
Act proactively to resolve requests and issues, ensuring timely and high-quality service.
Collaborate with Sales, OPEC, and Marketing teams to ensure alignment of deliveries and customer satisfaction.
Log and keep all information up to date in the CRM.
Track action plans and ensure deadlines are met.
Contribute to the continuous improvement of processes and the customer experience.

Bachelor’s degree completed or in progress in Business Administration, Marketing, Advertising, Commercial Management, or related fields.
Previous experience in Customer Success, Customer Service, Account Management, or related areas.
Excellent verbal and written communication skills.
Analytical mindset with a strong problem-solving orientation.
Organized and able to manage multiple tasks and priorities.
Comfortable working in a team and building relationships.
Proactive, responsible, and eager to learn.
Intermediate knowledge of Microsoft Office, especially Excel.
Experience with CRM systems is a plus.
Experience in Marketing, Advertising, Media, AdTech, or MarTech is a plus.

Customer Success Analyst

Key skills