Act as part of the Digital Customer Success team to support PayScale's largest and highest volume customer base (our SMB and Mid-Market customers).
Work when post-sale through renewal to drive product adoption and value realization. Partner closely with all other post-sales customer experience teams (onboarding, support, and renewal managers) to ensure customer is getting value from Payscale products.
Act as a product and a compensation expert for our customers, providing best practices to ensure customer loyalty.
Respond to high volume of inbound customer requests to help better utilize their account and subscription.
In this role, you will be working with customers via email and Zoom calls.
Leverage Gainsight technology to set follow up tasks and manage next steps.
Meet internally to act as 'voice of the customer' with our Product, Support, and other teams across the business.
This role does not handle a dedicated book of business, but instead works within a team serving our Digital Customers.

Experience in Customer Success, Account Management, or Customer Support
Strong communication, negotiation, and de-escalation skills
Those who are most successful in this role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable.
Familiarity with CRM and Customer Success systems like Salesforce and Gainsight.

Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
HMO Coverage +1 dependent
Fixed work schedule, Monday through Friday 10pm-7am Manila
Monthly company All Hands meetings
Regular opportunities for executive leadership exposure through things like AMAs
Access to continued learning & development opportunities
Our commitment to a continuous feedback culture which allows us to drive performance and career growth
A growing network of Employee Resource Groups
Company sponsored volunteer hours
And more!

Digital Customer Success Manager

Key skills