Liability Claims Supervisor

Role Overview

• Supervise and support a team of liability claims adjusters.
• Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
• Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
• Assist with staffing, onboarding, and workload distribution across the team.
• Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
• Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
• Approve claim settlements within assigned authority levels.
• Ensure appropriate reserve setting and claim documentation.
• Serve as a point of contact for clients regarding claim performance and operational questions.
• Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
• Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
• Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
• Identify opportunities for operational improvements and implement best practices.
• Support leadership with reporting and operational updates.

Requirements

• 5+ years of claims handling experience in liability, casualty, or bodily injury claims.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of liability claims handling practices and litigation management.
• Excellent leadership, communication, and decision-making skills.

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage