Site Reliability Engineer

Role Overview

• Lead technical recovery efforts for major incidents, coordinating triage, evidence review, restoration actions, and validation
• Optimize observability strategy, alert quality, dashboard standards, and telemetry coverage across multiple services
• Drive reliability initiatives that reduce recurring failures, noisy alerts, manual work, and operational risk
• Mentor associate engineers on troubleshooting methods, RCA evidence, runbook quality, and production support judgment
• Influence engineering decisions by identifying reliability risks, missing telemetry, supportability gaps, and resiliency patterns
• Improve JAMS, GoAnywhere, Datadog, xMatters, and service support practices through automation and standards
• Partner with leaders and technical teams to prioritize remediations based on customer impact, business impact, and operational exposure

Requirements

• Hands-on familiarity with production support, monitoring, alerting, and incident response practices
• Working knowledge of Datadog dashboards, monitors, logs, metrics, and APM concepts
• Ability to troubleshoot application, infrastructure, batch, or file transfer issues using runbooks and telemetry
• Exposure to AWS or cloud operations and scripting with Python, PowerShell, Bash, or similar tools
• Clear communication skills during incidents, service requests, and post-incident follow-through
• Strong experience leading production incident recovery and cross-system reliability investigations
• Ability to mentor engineers and influence technical decisions without direct authority

Tech Stack

• AWS
• Cloud
• Python

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!