Business Change Manager

Role Overview

• Responsible for implementing transportation solutions, whilst managing stakeholder (internal & external) expectations throughout the project implementation phase.
• The candidate will interact with and assist in the design, planning and execution of business-specific strategic projects.
• This role directly supports company objectives and contributes to identifying, analysing & developing value-adding and robust solutions for current & prospective customers (internal and external).
• Successful collaboration with operations teams, contractors & other internal and external stakeholders is critical.
• Process Engineering & Mapping: Map current-state (“as-is”) operational and supply chain processes, design optimized future-state (“to-be”) processes, and drive process standardization, re-engineering and continuous improvement to remove waste and lower cost-to-serve; produce process maps, swim-lane flows and SOPs (BPMN / MS Visio).
• Business Analysis: Elicit, analyze and document business and stakeholder requirements; conduct gap, impact and feasibility analysis; and act as the bridge between operational stakeholders and solution / technical teams to ensure delivered solutions fit business need.
• Functional Specification: Translate business requirements into clear functional specifications, business requirement documents and solution designs (use cases, process flows, data and integration requirements, acceptance criteria) to guide configuration, development, testing and sign-off of TMS / WMS and related systems.
• Activity and resource planning: Make a feasible plan that achieves the goals and objectives of the project and aligns with the organization’s overall business strategy. Part of the plan is defining the project’s scope and determining available resources, estimating time and financial commitment, and how to monitor and report on progress.
• Assembling and leading the project team: Assign tasks and deadlines and utilize tools to collaborate. Schedule and facilitate regular meetings to obtain status updates and chart progress, reallocate resources to balance workloads, and evaluate the competencies and capabilities of team members. Organize and motivate team members; conduct group facilitations (such as workshops and Advanced Quality Planning).
• Time management: Define, schedule and accurately estimate task duration to develop and maintain a realistic schedule.
• Cost estimating and developing the budget: Develop the budget for proper funding and maintain actual spending versus approved budget.
• Quality and satisfaction: Deliver satisfying results to stakeholders and keep constant communication.
• Change management: Ensure change management is integrated into project management by planning change management at the same time as project planning and delivering it according to schedule.
• Risks and issues management: Apply sound risk management principles to all aspects of projects & engineering activities to ensure risk factors are avoided, mitigated and / or managed in the best interests of DSV, clients and staff – reducing the time and cost of project execution. Manage issues through proper DSV project governance and escalation protocols.
• Monitoring progress: Monitor and analyze both expenditure and team performance and efficiently take corrective measures.
• Reporting and documentation: Report on projects according to the defined structures and project management method.
• Stakeholder management: Develop and maintain sound stakeholder (incl. client) relationships based on competence, respect and trust. Contractual: Support contract development and / or negotiation with clients and suppliers. Procurement management: Support supplier selection and management aligned with sound ethical business practice and DSV policy. Travel: Reasonable local and international travel to use knowledge, skills and experience in support of relevant DSV business objectives.

Requirements

• Strong Project Management experience: 10 years in a logistics / supply chain environment, including TMS / WMS implementation experience and full-lifecycle delivery (initiation, planning, execution, monitoring, control and close-out) against scope, schedule, budget and quality.
• Strong Process Engineering & Process Mapping: 5 years engineering, mapping and optimising end-to-end logistics and supply chain processes – including as-is / to-be process mapping (BPMN, MS Visio), value-stream mapping and process re-engineering to drive efficiency, standardisation and cost reduction.
• Strong Business Analysis: 10 years eliciting, analysing and documenting business and stakeholder requirements; performing gap, root-cause and feasibility analysis; and translating operational needs into structured, actionable requirements that bridge business and technical teams.
• Strong Functional Specification: 2 years authoring functional specifications and business requirement documents (FSD / BRD) for TMS / WMS and related solution implementations – including use cases, process flows, data and integration requirements, and acceptance criteria to guide build, configuration, testing and sign-off.
• Facilitation skills: 2 years effective experience in leading & influencing a diverse group through planning and / or problem-solving activities for effective outcomes.
• Financial: 1 year effective experience in developing budgets & managing actual versus budget, including CAPEX, OPEX and P&L’s.
• Ability to travel around Gauteng, South Africa & internationally.
• Excellent written & verbal communication skills.
• Strong interpersonal skills & able to work in a collaborative & team-based environment.
• Ability to employ effective problem-solving abilities.
• Strong analytical and organisational skills.
• Detail-oriented, high work rate & quality of work.
• Electives: General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles.
• Project Management accreditation such as PRINCE2 or PMP.
• Business Analysis accreditation such as CBAP / CCBA (IIBA) or BCS.
• Process / continuous-improvement accreditation such as Lean Six Sigma (Green / Black Belt) or BPMN certification.
• Applied negotiation skills.
• Applied risk management skills.
• Supply Chain Management accreditation such as CSCP, SCOR-P, etc.
• Qualifications: Matric (Essential) B-Eng Degree in Industrial Engineering or other Relevant Engineering Degree (Essential) Project management accreditation (Essential) Computer packages: Microsoft Visio (advanced) Microsoft Project (Advanced) Project Portfolio software (such as Clarity, PPO) Basic (Advantage) Excel (advanced) MS SQL (Advantage) PYTHON (Advantage) Power app suite (Advantage).

Tech Stack

• PMP
• Python
• SQL

Benefits

• Be a loyal, trustworthy employee and partner to your project executive(s).
• Maintain good, respectful and positive work relationships with all counterparts, and be perceived as a respected and pleasant colleague to work with.
• Follow the guidelines, procedures, processes and structures for DSV.
• Maintain disciplined work ethics and behavior.
• Ensure the work you produce (documents, presentations) looks professional and follows DSV guidelines.