Drive the implementation process from start to finish, ensuring quick setup, clear communication, and immediate value delivery.
Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements.
Partner with healthcare professionals to support adoption, understand their goals, and co-create strategies that deliver real outcomes.
Translate usage data and clinical impact into tangible value aligned with each organization’s KPIs.
Lay the groundwork for renewals and future transition plans starting in month 6: identifying key stakeholders, timelines, and potential risks.
Enable long-term continuity, reinforcing the strategic fit of our solution and its ongoing contribution to clinical and operational goals.
Scale with efficiency, managing a high volume of projects without compromising on quality, while continuously improving processes and sharing best practices.

2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops…)
Experience in stakeholder-facing roles is a strong plus.
A solid understanding of healthcare environments.
Strong project management skills, able to lead multiple processes in parallel without losing control.
Fluency in English, with clear, empathetic, and professional communication skills.
Based in Madrid or Barcelona, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.

Fix and variable salary
Flexible benefits through Cobee (ticket restaurant, transport, nursery...)
Remote work in an async environment.
Flexible working hours.
Teambuildings (at least two per year).
23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them)
Budget for training and personal development.
A laptop (Mac) + the equipment that you need (screen…)
The possibility to join a team of good and ambitious people where you can create a real impact on people's lives.

Customer Success Manager, Healthcare

Key skills