oversee key functions within the IT Enterprise Services department
ensure Service Support and Service Delivery processes are in place
maintain operational service support functions
ensure compliance, security, and effective delivery of the O365 Services
develop and document build/operations specifications for M365 services
engineer monitoring, control, and support of the service
provide engineering services and support in operational projects
lead architectural discussions and make recommendations for service improvements
report on IT O365 Services
provide engineering direction for Microsoft O365 products

Bachelor’s degree in the field of computer science, information systems, computer engineering or 5+ years of relevant work experience
5-7 years in the role of delivering IT services to business or consumers with a minimum of 5 years of relevant work experience of large scale outsourced managed services
Deep knowledge of Microsoft 365 Infrastructure technologies, data center, server, virtualization, storage, and disaster recovery/business continuity
Demonstrated skills in Microsoft O365 products with specialized skills in Exchange, Azure, OneDrive, Teams, OneNote, SharePoint, and Skype
Demonstrated skills in SMTP email relay, AntiSpam, AntiMalware, AntiPhishing, and Data Leak Prevention filtering services
Proven track record of delivering complex infrastructure engineering projects
Experience designing and developing highly available infrastructure capable of 24x7x365 business operations
Good leadership and people management skills

M365 Engineer

Key skills