Provide administration service to customers, working to agreed targets
To complete / check casework and provide feedback
Resolving customer enquiries
Performing and issuing pension calculations
Provision of technical guidance to other team members
Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
Provide on-the-job coaching to department colleagues
Carry out projects and ad-hoc activities as determined by the Team Leader

Previous pensions experience is essential
Excellent attention to detail and capable of following defined processes and procedures
Strong communication skills
The desire to deliver exceptional customer service
Proven track record of quality, timely delivery
The ability to develop positive and productive working relationships
Computer literate with a willingness to learn a variety of systems
Strong numeracy and literacy skills.

Save For Your Future
Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

Senior Pension Administrator – Fixed Term Contract, 12 Months

Key skills