Client Experience Protection Junior Manager

Role Overview

• Independently managing operational and analytical tasks from goal setting to execution and result control
• Working with client support team on Client Protection cases, channeling information to the Partner Support Team
• Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities
• Developing and implementing client experience protection and quality strategies in collaboration with the team and cross-functional stakeholders
• Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests
• Contributing to the improvement of partner-related processes and tools (CRM, reporting, files, internal guidelines)
• Collaborating with internal teams to achieve shared goals related to efficiency and complaints solving
• Monitoring account activities to identify and precise solutions

Requirements

• Proficiency in Chinese and Russian (reading, writing, ability to communicate)
• C1+
• Proficiency in English (reading, writing, ability to communicate)
• B1+
• Excellent communication skills
• Experience in negotiating, working with contractors, partners, working with claims
• Confident work with data in tables (Google Sheets, Excel)
• Advanced user of Google Workspace

Benefits

• REMOTE OPPORTUNITY to work full-time
• Vacation 28 calendar days per year
• 7 wellness days per year (time off)
• Bonuses up to $5000 for recommending successful applicants
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits up to $1,000 gross per year
• Workplace organization with equipped workplace and necessary equipment
• Internal gamified gratitude system