Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center.
Handle customer questions about processes, policies, and next steps; update claim information accordingly.
May schedule inspections, dispatch mitigation vendors or contractors to customer property, or arrange temporary housing as needed.
Contact, or receive contact from, customers and other claim-related third parties to obtain and provide necessary file information in compliance with quality and process standards.
Receive, screen, and route incoming telephone calls and other electronic correspondence.
Take first notice of loss claims, explain the basic claim process, and provide general information to customers.
Retrieve, print, fax, or mail supporting documentation to vendors or others as directed.
Handle claim files (locate/request files, file paperwork, reconstruct missing files, correct misfiled documents, forward to other offices, etc.).
Perform clerical duties, including data entry, filing paper documents, managing email and calendars, and word processing.

Minimum 1 year of customer service experience.
Strong oral and written communication skills; multilingual ability preferred. This role requires bilingual proficiency in English and French.
Proven ability to deliver exceptional customer service.
Ability to work effectively under pressure and manage high volumes while completing tasks efficiently.

Flexible work arrangements.
Employee discounts (15% on auto and property insurance, plus discounts on many other products and services).
Good Office program (receive up to $400 back after purchasing office equipment).
Student Loan Payment Matching Program for government student loans.
Comprehensive retirement savings program with employer-matched contributions.
Annual wellness allowance to support employee health and wellbeing.
Personal days.
Tuition reimbursement.
Opportunities to work within the community and participate in giving back.

Claims Service Representative 2, Bilingual

Key skills