About this role
Role Overview
- Act as a role model for the rest of the team
- Provide professional assistance and resolution for escalated/supervisor calls
- Represent the Customer care Center on projects, initiatives or testing as needed
- Assist with development and dissemination of training materials
- Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality
- Provide support for questions (including help hotline) from customer service specialists
- Provides training to team members and guide reps on specific steps of the research process of a particular case or issue
- Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests
- Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner
Requirements
- 4 year Bachelors Degree (Preferred)
- 0-2 years experience (Preferred)
Benefits
- Professional development opportunities