Branch and Small Business Platforms – Capabilities Program Manager

Role Overview

• Join the Branch and Small Business Banking Platforms & Capabilities team to shape the future of banker technology from within the business.
• This senior individual contributor role provides strategic leadership and hands‑on partnership to advance banker‑facing platforms, tools, and equipment—ensuring experiences are intuitive, scalable, and aligned to enterprise priorities and frontline needs.
• The Senior Program Manager is responsible for driving enterprise-scale program delivery, governance, and strategic alignment across a complex portfolio of initiatives.
• This role operates as a key integrator across business and technology, ensuring predictable execution, leadership visibility, and achievement of critical business outcomes.
• The role requires the ability to influence without authority and expertise in orchestrating cross-functional delivery across product, technology, and enterprise partners.
• Drive end-to-end delivery across multiple, interdependent initiatives at scale
• Lead program-level governance, ensuring clear accountability, structure, and decision frameworks across initiatives
• Provide executive-ready reporting, including: Program health, milestones, and progress against outcomes Risks, dependencies, and trade-offs requiring leadership action
• Deliver concise, decision-oriented insights to senior leadership to enable prioritization and investment decisions
• Establish a consistent governance cadence across stakeholders and forums
• Establish proactive identification and management of cross-program dependencies, and anticipate delivery challenges and adjust plans to maintain momentum and outcomes
• Drive risk management practices, including early detection, escalation, and mitigation strategies
• Maintain a consolidated roadmap and ensure alignment of roadmap to business priorities, particularly across branch and small business domains
• Provide transparency into sequencing, dependencies, and impacts to support strategic planning
• Own and evolve program-level planning routines, including quarterly and multi-horizon planning
• Facilitate backlog prioritization, roadmap alignment, and initiative sequencing
• Ensure alignment of resources, capacity, and delivery timelines to strategic priorities
• Maintain a consolidated, forward-looking view of program execution and dependencies
• Ensure the development and maintenance of high-quality program artifacts, including: Program plans, roadmaps, and business requirements Go-to-market readiness and reporting frameworks
• Establish and maintain strong program hygiene in Jira, Confluence, Sharepoint ensuring: Traceability across initiatives, dependencies, and outcomes Consistent standards for planning, tracking, and reporting Ensure compliance with organizational standards, including financial and CapEx documentation

Requirements

• Master's degree, or equivalent work experience
• 10 or more years of experience in project management activities
• Deep understanding of frontline banking workflows, operational constraints, and technology enablement including hardware.
• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.
• Experience working with cross-disciplinary teams including digital, product, and compliance.
• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions
• Strong analytical, decision-making and problem-solving skills.
• Considerable tact, diplomacy and people skills.
• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency
• A demonstrated commitment to U.S. Bank’s values of integrity, collaboration and respect.

Tech Stack

• Go

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law