Assists in the reporting, analysis and implementation of programs that support Revenue Cycle.
Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner.
Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
Informs staff of system enhancements, documents trends and reports operational issues.
Communicates with registration, scheduling, patient care staff and providers.
Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
Model and train exceptional customer service to ensure goals and quality standards are met.
Provide on-the-job training for new hires and existing staff which includes changes to processes and upgrades as it relates to Epic and all frontline related workflows.
Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
Perform functional assessments and time studies of work processes.
Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
Other duties as assigned.

Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Patient Access Technical Specialist

Key skills